Shipping Policy

Thank you for shopping with [Costelo]. Please review our shipping policy below for information on processing times, delivery estimates, and related details.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing may take slightly longer. We will notify you by email if there is a significant delay.

Shipping Time

Once your order has shipped, delivery times are as follows:

Please note: shipping times are estimates and are not guaranteed. Delays may occasionally occur due to customs processing, local courier delays, weather conditions, or other circumstances beyond our control.

Total estimated time from order to delivery: 8–14 business days (processing time + shipping time).

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

[Optional: Insert flat-rate, free shipping threshold, or carrier-based pricing details here.]

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update after you receive this email.

You can track your order at any time by [visiting our order tracking page / clicking the link in your shipping confirmation email].

Customs, Duties, and Taxes

[Your Store Name] is not responsible for any customs fees, import duties, or taxes that may be imposed by your country upon delivery. These charges are the responsibility of the customer and vary by destination. Please check with your local customs office for more information before placing an order.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery window, please contact us at [support email] with your order number, and we will investigate on your behalf.

We are not liable for orders that are delayed due to incorrect shipping information provided at checkout. Please double-check your shipping address before completing your order.

Multiple Items / Split Shipments

If you order multiple items, they may be shipped separately from different warehouses and may arrive at different times. This does not affect the total cost of shipping.

Address Changes

If you need to change your shipping address, please contact us at [support email] within [X hours] of placing your order. Once an order has been processed, we may not be able to make changes.

Contact Us

If you have any questions about our shipping policy, please contact us:

• Email: [support email]
• Contact Form: [link to contact page]